Frequently Asked Questions.
Q: How do I place an order with Harper's?
A: Simply visit our website, select your desired products, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll enter your shipping details and payment information. You’ll receive an email confirmation once your order is placed.
Q: Can I change or cancel my order after it's been placed?
A: Unfortunately, once an order is confirmed and processed, we’re unable to make changes or cancel it. Please double-check your order before completing the purchase.
Q: How long does it take for my order to ship?
A: Orders typically ship within 1-3 business days. You will receive an email with tracking information once your order has been dispatched.
Q: Do you offer international shipping?
A: Yes, we do offer international shipping. Please check our shipping policy page for more details on international delivery times and rates.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive an email with tracking information to monitor the progress of your shipment.
Q: What is Harper's return and exchange policy?
A: Due to the nature of our products, we do not accept returns or exchanges unless the item is damaged or defective. If you received the wrong product or a damaged item, please contact us within 30 days of receiving your order with photos of the issue.
Q: How do I return a damaged item?
A: If your item is defective or damaged, please email us at contact@harpersbrand.com with your order number, photos of the damage, and a brief description. We will evaluate the issue and assist you with a replacement or refund.
Q: How can I file a complaint?
A: We’re sorry to hear if you’ve had a less than satisfactory experience. Please reach out to us at contact@harpersbrand.com with your complaint details, and we will respond as soon as possible to resolve the issue.
Q: How do I make a latte using Harper's mixes?
A:
1-
Scoop 1 teaspoon of Harper’s premium latte mix into your cup.
2-
Add a splash of hot water and stir until it dissolves.
3- Pour 200 ml of your preferred milk (hot or cold) into the cup, blending it into a creamy, smooth latte.
4-
Enjoy your perfect latte at home!
Q: Can I make an iced latte with Harper's latte mixes?
A: Absolutely! Just follow the same steps as for a hot latte, but use cold milk or ice cubes to chill your drink. Stir well and enjoy a refreshing iced latte..
Q: What are the benefits of drinking matcha?
A:
: Matcha contains natural caffeine and L-theanine, offering a sustained energy boost without the jitters.
: Packed with antioxidants, matcha helps to fight free radicals and protect your body from oxidative stress.
: The combination of caffeine and L-theanine promotes improved focus and concentration.
: Drinking matcha may help to increase your metabolism and support healthy weight management.
: The amino acid L-theanine in matcha is known to help reduce stress and promote relaxation.
Q: Are Harper's products vegan?
A: Yes, all of Harper's products are plant-based and vegan, with no animal-derived ingredients used in any of our latte mixes or products.
Q: Do your products contain caffeine?
A: Our products are caffeine-free, except for our matcha latte mix, which naturally contains a small amount of caffeine due to the green tea content. It provides a gentle energy boost without the crash.
Q: Are Harper's products gluten-free?
A: Yes, all of our products are gluten-free, making them suitable for those with gluten sensitivities or celiac disease.
Q: Are Harper's products sweetened?
A: Our latte mixes are naturally sweetened without the use of added refined sugars.
Q: Are Harper’s products environmentally friendly?
A: Yes, we are committed to sustainability. We use eco-friendly packaging materials and are constantly looking for ways to reduce our carbon footprint. Our products are also cruelty-free, and we support ethical sourcing.
Q: Do you support any charitable causes?
A: Yes, Harper’s is committed to giving back. We regularly partner with organizations that support women’s empowerment, sustainability, and community initiatives.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Is it safe to enter my payment details on your website?
A: Yes, our website uses secure encryption to protect your payment information. We adhere to industry standards to ensure your details are kept safe during transactions.